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For shipments within Greece, delivery and charges apply as follows:
The delivery fee is 5 € up to 2kg.
For international shipments, delivery and charges apply as follows:
In Europe within 3-5 business days, the delivery fee t is 20 € to 2kg.
For each additional kilo, additional charges may apply.
Contractual Withdrawal In addition to the statutory right of withdrawal, we grant to the consumer a period of 14 days from delivery confirmation to return the product. In such case please make sure your items are returned new, unused and with all garment tags still attached. Returns that do not meet our policy will not be accepted and will be returned to the customer. Please also include in the return package a copy of the return email and the payment receipt. Any such returns shall be accepted solely upon the approval on behalf of Ops Handcrafted under the abovementioned conditions. Any return delivery costs (excluding any additional delivery costs if you have chosen another delivery method from the basic and less expensive method we offer you) shall be borne by us and we shall refund the value of the returned products within 30 calendar days.
Products with Defects If you believe that the product you ordered does not comply with the terms of the sale agreement, you should contact immediately with us through our online communication form, describing in detail the product and its defect, or by phoning us at +0030 6972228913, or by sending us an email to firstname.lastname@example.org and we will give you instructions for further action. You can return the product to the address indicated below free of charge. In such case please make sure your items are returned new, unused and with all Ops-handcreafted garment tags still attached. Returns that do not meet our policy will not be accepted and will be returned to customer. Please also include in the return package a copy of the return email and the payment receipt. Any such returns shall be accepted solely upon the approval of Ops-handcrafted.gr under the abovementioned conditions . Refund or replacement of product will take place as soon as possible and in any case within 14 days from the day we confirmed you by e-mail that you are entitled to a refund of money or replacement of the defective product. In case of defective products, the amount paid will be refunded in full within 30 calendar days, including shipping costs and any other reasonable expense charges for the return of the product.
Excluded Items shall not accept return of:
1. Items that have been made to your specifications or clearly personalised.
2. Sealed items that are not suitable for return for hygiene reasons (e.g. underwear, swimwear, leggings, leotards, tights, earrings, hosiery, socks and fragrances).
In an attempt to provide the best possible customer service, Ops-handcrafted.gr enables you to submit any complaint at: email@example.com.
Ops-handcrafted cannot provide replacement service. In case you wish to exchange any product, you need to return such product to the company as further described above and complete a new order.
All products returned to the Ops-handcrafted undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if the product’s packaging is intact so as to detect any apparent defaults. In case a default is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Please use the following address for all product returns:
Tel.: 0030 6972228913